Privacy Policy

Introduction

arcade-burst is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our programmes
• Fill out forms on our website
• Contact us via email or other means
• Subscribe to our communications

This information may include:

• Parent or guardian name and contact details
• Email address
• Child's age and relevant educational information
• Programme preferences and selections

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages viewed and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our educational programmes
• Communicate with you about programmes, schedules, and updates
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send you marketing communications (with your consent)
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and conducting our business
• Professional advisors including lawyers, accountants, and insurers
• Regulatory authorities when required by law

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

When determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process it, and applicable legal requirements.

Your Rights

Under data protection law, you have rights including:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request transfer of your data to another organization
• Right to object: Object to our processing of your personal data

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

While our services are designed for children and teenagers, we collect personal information only from parents or legal guardians. We do not knowingly collect personal information directly from children under 18 without parental consent.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

arcade-burst
47 Wellington Street
Covent Garden
London WC2E 7BD
United Kingdom
Email: [email protected]

Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.